Refund policy

Returns & Refunds

At Fabricly, most of our products are custom printed specifically for you using the design, artwork, pattern and fabric options you select when placing your order.

Custom-printed products

Because custom-printed fabric is made to your specifications, we are unable to accept returns or offer refunds simply because you have changed your mind once production has begun. This does not affect your statutory rights.

Please carefully check your artwork, design, scale, repeat, fabric choice, quantity and other customisation options before placing your order. The appearance of colours on a screen can vary from the appearance of colours when printed onto fabric.

Faulty, damaged or incorrect orders

If your order arrives damaged, faulty, or materially different from what you ordered due to an error on our part, please contact us as soon as reasonably possible after receiving it.

Please provide your order number, a description of the problem and clear photographs showing the issue. We will review the matter and, where appropriate, arrange a replacement, reprint, repair, price reduction or refund in accordance with your statutory rights.

Customer-supplied artwork

Customers are responsible for checking the artwork and customisation they submit. We cannot normally provide a refund or replacement where an issue results from customer-supplied artwork, including low-resolution images, spelling mistakes, incorrect sizing or scaling, or an incorrect design being uploaded.

However, nothing in this policy limits your rights where the product itself is faulty, not as described, or where you otherwise have a remedy under applicable consumer law.

Samples

We recommend ordering a sample where colour, texture, weight, print appearance or suitability for a particular project is important. Different fabric types can reproduce the same design differently.

Cancellations

If you need to cancel or amend an order, please contact us immediately. We will try to accommodate your request where production has not yet started. Once a custom order has entered production, cancellation or amendment may no longer be possible.

Contact us

To report a problem with an order or ask about a return or refund, please contact Fabricly through the contact details provided on our website.